Terms of service


Terms of Service

 

Surpreendente (operated by IAD LLC)

By registering for a course offered by Surpreendente (operated by IAD LLC), you agree to the following terms and conditions:

 

1. Payment Terms

 

  • The full course fee must be paid prior to the course start date unless otherwise agreed in writing.
  • We accept payments via credit/debit card, bank transfer, or approved installment/payment plan providers (e.g., Affirm, Sezzle, Afterpay).
  • Any payment plan is a contractual agreement between the participant and the payment provider, and Surpreendente is not responsible for the terms or enforcement of those agreements.

2. Cancellations and Refunds

 

  • Cancellations requested more than 60 days before the course start date will receive a 100% refund, processed within 10 business days via the original payment method.
  • Cancellations requested within 60 days of the course start date are non-refundable. However, the seat may be transferred to another licensed colleague, with prior written authorization from the original participant, or the seat may be held as a credit toward a future course organized by Surpreendente.
  • All transfer or credit requests must be submitted in writing to yperez@surpreendentegroup.com.

 

3. Course Changes

  • Surpreendente reserves the right to make changes to course content, instructors, dates, or venue when necessary, with prior notice provided to participants.
  • If a course is rescheduled or canceled by Surpreendente, participants will be offered the option of a full refund or credit toward a future course.

4. Participant Responsibilities

  • Participants are responsible for ensuring they meet all course prerequisites and licensing requirements, where applicable.
  • Professional conduct is expected during all course activities. Surpreendente reserves the right to remove participants who engage in disruptive or unethical behavior without refund.

5. Intellectual Property

  • All course materials, presentations, and resources are the intellectual property of Surpreendente or the course instructors.
  • Materials are provided for personal and professional development only and may not be reproduced, distributed, or sold without prior written consent.

6. Liability

  • Surpreendente and IAD LLC are not liable for travel, accommodation, or incidental expenses in the event of course changes or cancellations beyond our control.
  • Participation in hands-on activities is voluntary, and participants assume all responsibility for their own safety and professional decisions during and after the course.

 

7. Governing Law

 

  • These terms and conditions are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.